New Canaan Parks and Recreation
• Register Now •

Refund Policy


Town of New Canaan Recreation Department
Policy for Cash, Check, or Credit Card Payments

Recreation Programs
Recreation Programs- A full refund given if withdrawal notification received up to 7 days prior to the program start, less a $5.00 administrative fee, with return of unused t-shirt and/or hat, if applicable.

Day Camps – A full refund given if withdrawal notification received up to 14 days prior to the session start, less a $25.00 fee per child per session.  If a participant is forced to leave after the start of a session due to injury, a prorated refund may be given at the at the Director’s discretion

After School Classes – A $5 administration fee assessed if parent notification to the Recreation Office occurs up to 7 days before the start of the class. $25 fee assessed if notification occurs within 7 days before the start of the class. No refunds will be issued after the class starts.  

There are no pro-rated partial refunds

Refunds will be submitted by original form of payment, except for cash which will be refunded by a check payment.

Facility Permits-
There are no refunds on permits for Waveny Pool, Kiwanis Park, Mead Park Tennis, and Waveny Paddle Tennis.

Waveny House and Lapham Community Center Rentals
Deposits are non-refundable.
Rental Fee- if written cancellation letter is received 60-90 days prior to event, we refund 50% of the rental fee.
Rental Fee- if written cancellation letter is received 0-60 days prior to event, we cannot provide any refund.
Clean-up Bond- will be refunded in full with written cancellation letter
Clean-up Bond- will be refunded in full following event less unpaid balance
Walled Garden fee- will be refunded only if cancellation is due to inclement weather.



Return to Previous List